West & WillowReviews of westandwillow.com

I ordered from this brand a week ago and I haven’t even received a tracking number or any update on my order.

This is so disappointing. Loved your work so I ordered a piece for a Christmas present (way before the cut off) about a month ago and still haven’t heard any at all even though I keep trying to get in to contact about when I can expect it to be delivered? I understand your busy but a rough estimate would have been appreciated.

It has been 18 days since i ordered my two prints. i got in 5 days before the cut off.. i have heard nothing about my order! i have sent countless emails and direct messaged on instagram and the company is literally ignoring me! they were chirstmas gifts and i’m so disappointed. at this point all i want i s a refund. the company has bit off more then they can chew and can’t keep up with the orders! i just want a reply and to know where my order is! honestly have no words for my disappointment... on my door step in 2-3 weeks?? i don’t even have shipping information! such a scam and such a joke! very unprofessional customer service.. promising customers things they can’t produce!

i have reached out 4 times via email and about 6 times via instagram dm across the last 4 days. I have received NO response to my order that was received wrong, as they misspelled my dogs name from what was inputed and did not remove the collar as i put it in my notes. This customer service is AWFUL and i have heard nothing back!! I need accommodations on my order ASAP!!

Love the paintings but I can never get ahold of a person when I need help or have questions.

Received tracking on my order dec.4th. Tracking still says waiting to be shipped. Emailed 3 days ago and the response is your order has been shipped. No phone number to contact customer support to figure out if this has been lost or just never sent. Can some one please do their job in contacting me eith the correct info?? I was asked to email your company with the order info in which I have now done twice to only receive the same instant response that it was shipped. Again never a date as when it actually was or any useful info. If no response received by end of day tomorrow I will contact my bank

The print that arrived was very disappointing. My gray/blue dog was dark brown and oddly cropped. I reached out to customer service and still haven’t heard anything. No number available to call which is frustrating. I was hoping to give this as a gift and now I have to scramble to find something else.

The concept and the art is lovely. However, it didn’t reach the mark for alikeness and consistency. Also, no customer service response. I ordered a pet portrait of my two family cats and choose clear and accurate photos. While I was very happy with the digital art of one of my cats, my other cat did not look as good or alike the photo I provided. He looks less clear, with his fur having a dark blue sheen to it. The pink skin part of his nose looks massive. And his eyes are the wrong colour (I even left a note stating to make sure the colour is correct, because it is a distinguishing feature between the two cats). I wrote in through the websites and didn’t get an notification on either the website or through email to confirm my message had been sent. It is a Christmas present for my parents which I ordered within the Christmas window advertised on the website, so getting this fixed is time sensitive. I wanted to sort it out and write a lovely review, but I have received no reply, checked every inbox and my spam/bin. Also the packaging was nearly destroyed, no idea how the frame wasn’t bent because the box sure was, some strong bubble wrap in there.