John
Will not follow up on product issues. Only recourse was credit card charge back
Ordered a portrait which included the names of my pets. They did not do this correctly... misspelling and omitting names. We even included a tip for the designer. I sent an email and never received a response. My only recourse was to dispute the charge with my credit card company Will not be recommending this company to my friends.
Response from West & WillowDec 22, 2020
Hello John, We are so bummed to hear this! We'd love to put a smile on your face. We would like the opportunity to investigate your feedback further. Kindly help us with the order details by replying to the DM we sent you.