West & WillowReviews of westandwillow.com

Customer service is a disaster. I have emailed 4 times, and sent an instagram message with no reply. My order "shipped" December 4th but according to UPS it never even got to them so now this company has 100 of my dollars and I have no package because they didn't bother to actually get it to UPS and have decided that ignoring customers is okay. I'm disputing the charge with my credit card company so I can purchase a replacement gift for the person this was for, since it appears it is not going to arrive. I ordered far before the deadline for Christmas and getting ignored is really unacceptable. Order # is 127731 in case someone from the company would like to attempt to rectify this.

Orders placed are promised to be shipped within a week. Three weeks later, my order is not complete or ready for shipping. Communication from the company has been minimal. They keep promising to send the product, but never actually do. At this point, I have no choice but to label them a scam. They need serious professional help to be a viable company. Spend your money with another vendor who does similar work.

I have not received my daughter’s Christmas gift and the other emails went to junk mail which I did not realize . I I did not respond to their emails they should have followed up with a phone call. They certainly took my money.

It’s been over 3 weeks and I haven’t received my order. I purchased the digital copy as a back up and haven’t received that as well. I’ve email the company twice now and no response yet. Terrible experience, poor customer service.

I ordered my gift on December 6th and I have not received anything about the gift. No tracking code which was supposed to come 7 to 10 days after ordering. Sent a message asking for the tracking info.or anything... no word. I understand if the gift is late, it’s the lack of communication that is unsettling.

STILL NO UPDATES ON REPLACEMENTS FOR DAMAGED ORDER...all they offered was digital versions of my order. It’s a week before Christmas and they still haven’t shipped out the replacement. I placed my initial order on November 17th. They keep providing lead times, but no actual updates. I DEMAND A REFUND!!! THIS IS RIDICULOUS!!!

Their customer service is terrible. I placed an order 16 days ago and have yet to receive any updates. I've followed up 3 times with their customer service team, but continue to be ignored. I also purchased the digital download add-on, which should not be held up by shipping timelines. There is no reason that should be delayed. I advise customers to shop elsewhere.

Terrible. Ordered my portrait as a gift for my parents this Christmas in November and still no shipping info. I even bought the $10 speedy shipping. Complete BS and I would like a refund for the fast shipping. This was the gift I was most excited to give this year and now it’s looking like it won’t be here. Don’t be foolish and order anything from West and Willow! Garbage company!!!!!