West & WillowReviews of westandwillow.com

Frame arrived broken! I have been trying for the past four days to get a response from customer service and NOTHING! Prior to ordering they were very prompt and helpful. The pic of my son’s dog is very detailed and accurate but I don’t want to give him a gift that is broken. I understand things happen, it’s the holidays and there’s a rush to get things done, but NO customer service after your shipment is just poor. Very disappointed West and Willow. I will not be recommending you.

Ordered in November with a promise date of early December. Have contacted them on numerous occasions to be told each time, item is due to be shipped in 3-5 days. Have now asked for a refund as they have not met the terms of our purchase contract and they are ignoring my messages. Appalling - personally I will not buy or recommend this company. It’s not worth the hassle.

Definitely won’t be ordering from here again.

Paid $13 for express shipping on nov 30 and was supposed to receive a tracking number in 7-10 days. It’s not 12/18 and I have no package OR tracking number and customer support is completely unresponsive. Flight leaves tomorrow at 6 am and now present won’t get here in time, beyond disappointed with this. Can’t even see the painting im “supposedly” going to receive? What was the point of paying $13 extra dollars to skip the line?????

Customer service is a joke. I've been waiting days to hear back from someone because of a mess up on their end. All I keep getting is generic responses that someone will get back to me soon. They misspelled the name of my pet and now I dont have a Xmas gift to give. Also, they're terrible at letting you know when your item has shipped. I ordered Nov 30 and didn't get an email until dec 12 that my order was on the way. I definitely won't be doing business again with them.

Cannot get a response where my order is. No communication

I was told I’d receive shipping information between 7-10 days. I’m on day 19 and have not received the tracking information.

I ordered one print of three animals and one print of two animals. I received two prints of the same thing- three animals. I’ve tried to contact them but they do not respond. I’m not very happy with them. Their product is fine, their customer service needs to respond.