West & WillowReviews of westandwillow.com

What an overall bad experience with this company. I received a portrait as a gift but my pet’s name was misspelled. So I decided to just order another portrait with my pet’s name correctly spelled. When it arrived it looked very cartoonish compared to the original I had received, and overall poor quality. So I reached out to the company and they were willing to redo it. They sent me a design, which looked much better but my pet’s name was again misspelled. Finally they corrected the issues and sent me a new portrait. I was excited and everything looked good except that I realized they forgot to attach the metal piece on the back that is used to hang the picture! So I had to rip it off my old portrait and attach it myself. Such an irritating experience that I don’t think I’d ever order anything from this company again because I feel like they would mess something up.

I completed the process for my 2 puppies and wanted to add my daughters two cats to my order and could not find a way to do that. Therefore I could not use my 10% off both. That really isn't fair.

The final result is to dark. I read that if the photo I sent wasn’t a good choice I would be notified. I am very disappointed. I have recommended this company to others and I wish I would have waited unti I received the final result. I still believe the artist is talented but they just went much too far with the shading.

I found your app to be frustrating. I would have liked to see the finished product before sending. I wanted to try it with other backgrounds because its a black dog.

West & Willow generously provided another framed photo of my precious Bogart. The first one didn't quite turn out like him. Probably the picture choice. It's up on my wall now. Thank you for working to get it right. I truly appreciate the customer service and integrity to your own quality standards. ❤️🐾

Your support team has all of the emails and pics.

I ordered two prints, and while they’re good, they're not great. And definitely not worth the price tag, in my opinion. It’s also been over a month and I still haven’t received the digital download I purchased as an add-on. I’ve reached out to customer service and have gotten no response after two weeks.

I like the picture. Bur it us completely OVERPRICED...The ad was misleading as far as I'm concerned..