West & WillowReviews of westandwillow.com

Placed an order on 12/2, their website said orders placed by 12/14 would arrive by 12/24. It is 12/22 and my item still has yet to even be shipped, and considering this cost $180 I’m very disappointed in this. This was the gift I was the most excited to give and I won’t be able to gift it on the holiday now even though I placed my order 12 days before the date to place one on time supposedly. “You will receive an email with shipping confirmation and tracking information within 7-10 days” is a complete lie, it’s literally been 20 days now and customer support has been useless telling me “it’ll be shipped in 2-5 days”, ok well we’re on day 5 so, when will it actually be shipped?

I am extremely disappointed with this company. I paid for a two dog portrait. Before purchasing, I read a ton of reviews indicating that they were realistic and cute. When receiving the item in the mail, I opened it to see it was very cartoonish and not done very well. The collar of my one dog was on her body, not her neck. My other dogs head was turned and didn’t look good at all. Safe to say I was not happy. I then messaged the company twice in regards to this issue. I have yet to never receive a reply. I would not recommend this company to someone. I was expecting better customer service.

Horrible customer service. I received someone else’s poster (of an elderly couple-humans), I had ordered a poster of 3 dogs. No response from an actual human, just automated responses telling me the poster was delivered. It was, but not to me. I have a poster of a lovely couple that should be sitting under someone’s Christmas tree. Super frustrated! My order # is 140990

The customer service line was a joke. Automated replies and no one actually helping me. You haven’t given me half of my order which is ridiculous. No one has emailed me my digital copy of the artwork. It really shows they don’t care about the customer at all. I paid $130. I’m so disgusted with the service.

They have offered to send me another print and had great customer service this time around. I'll change my stars if/when it arrives. Save your money. First I asked two of their different "chat agents" if I could submit two photos of one of my pets to be combined, they both said yes, I went ahead with the order then got an email saying they don't do that and to "read the photo guidelines" because "the artist" can't do that. I had, which is why I asked. They should not have said yes and then no once they got my money. Once they arrived I was hopeful that it wouldn't matter and that I'd enjoy them, but in reality they are cheaply done and incredibly cheesy looking. I 100% do not recommend these to anyone.

Paid extra for expedited shipping. Still don’t have my item and no way to reach out. Emailed 10 days ago and no response. Customer service is beyond terrible once they have your money.

I was told if I paid 12 extra dollars on the main website when checking out my order would be ready and shipped in December. For a 8 x 10 photo I paid 88 dollars because of this extra charge and false advertising and have no heard from the company since about my order. I’m not only disappointed with the company communication but the false advertising.

I am going to start with the fact that I don't usually leave reviews. and I choose not to be harsh for no reason however this company has the worst customer service you can imagine. I purchased a piece of art from them that was never sent to be previewed as they say that you will receive and you might not like the image. I also paid for Digital copy that they have not sent to me. No answers from the company at all. I sent SEVERAL emails. PLEASE DO YOURSELF A FAVOR and find another company that does the same exact thing as this one. DO NOT LOOK AT REVIEWS ON THEIR WEBSITE, THEY ARE ONLY DISPLAYING SATISFIED REVIEWS, 5 STAR.