West & WillowReviews of westandwillow.com

Tried to contact West and Willow multiple times over email and Facebook, but never received a message back. The website is very unprofessional and I feel as though this was a scam. There is no tracking or order status available. Very bad experience, will not be repurchasing or recommending.

Horrible experience. Placed my order November 19th to ensure delivery by Christmas. 50% of my order was wrong upon delivery. I contacted Customer Support. It was two days before I received a response saying someone would be responding to my email in 1-2 business days. After three days of no response, I sent another email stating I just needed the correct item express shipped to me, to ensure I received it in time for Christmas, and to include a postage paid return label for the wrong item. After a week of back and forth with Carl the “Product Satisfaction Guru” he finally admitted the mistake and agreed to send the proper item. And for my inconvenience, he said I can keep the item I don’t want. Now after 11 days, and counting, my item still hasn’t been shipped. And according to an email from earlier this morning, Dec. 22nd, it will still be 2-3 business days before it will be shipped. Carl said he would “personally monitor the order” but has done nothing in the way of keeping me updated or trying to rush the order. I have to email him every couple days to get an update. I do not recommend West & Willow. If you are unlucky enough to get the wrong item, don’t even bother trying to get it rectified. It’s not worth the headache

True to form, customer service is terrible. I placed 2 orders for a total of 3 portraits and paid to skip the line on one, my order still has not been made. Meanwhile, the other order, that I didn't pay to skip the line was created quickly and shipped, but 1. the framed portrait was not framed as per the order, and 2. completely forgot to include the other portrait. I ordered according to your guidelines for Christmas and am just so disappointed. The portraits are cute, but not worth the hassle. I'll find a better company. This is the second time I've ordered and communication was just as bad.

I ordered in early December and have yet to receive a follow up when my order will be shipped. I have sent an email and have received no response

Ordered paid for expedited service and haven’t heard a peep for 3 weeks Multiple emails not even a response After writing this they credited my account for the expedited jump the line fee but unfortunately didn’t offer any information on the painting of my cat which was going to be a fantastic Christmas present for my wifey

I looked into the company before ordering and saw few poor reviews, so I went ahead with my purchase! After all, the product looks very appealing. All of a sudden the negative reviews, exactly like this one, are popping up. 20 days after ordering I have heard nothing regarding my order. I’ve sent several emails just looking for an update...I know that this Christmas time is exceptionally busy and am willing to look past it not arriving in time despite being told it would (if ordered by a certain date, which I did) if I could simply receive an update on the product. They were quick enough to charge my card, then absolute radio silence. To be clear, this is not a USPS/shipping issue. I’ve received no confirmation that the product was ever completed or shipped from West & Willow.

Where is my order? I ordered almost 2 weeks ago and paid for expedited shipping in order to receive it for Christmas. I have not received any tracking information. I emailed customer service and have not heard back. I think a phone number would be great but thats not available, even live chat! I would not have ordered this as a gift for my 16 year old if I did not think I would get it for Christmas.

Poor print doesn't even look like the dog and no replies for weeks to make a return. I have reached out on multiple platforms almost 10 times and all I get is automatic replies from different employees with the exact same message.