West & WillowReviews of westandwillow.com

I have had no updates on my order which was placed 3 weeks ago. And there has been no response to multiple emails.

I would have liked to receive a confirmation email including the portrait I sent just to verify everything was received and is correct. Also would like to have seen more communication as to the status of the portrait. I placed an order 2 weeks ago, with no update as to say it’s being verified that it’s an acceptable photo, created, or framed, or in just in creation, review, or processing. Basically, the lack of communication regarding the portrait production has made me question if this is even a legitimate business and if I made a huge mistake trusting an insta ad. It seemed that when I placed my order, it would have been sent out in time for Christmas and I just feel in the dark. Was my photo received? Is something wrong? Is this business sketchy? If not in time for Christmas, can I get an estimate on when my gift will arrive? Some kind of communication??

I get that it’s a tough year to get products out and mailed in a timely manner, but this company seems to have more problems than just that. I placed an order on 12/2, didn’t hear from the company. I reached out on the 14th for an update- no response. I reached out again on the 18th- no response. I reached out again on the 20th threatening that I’d dispute the charge with my bank and fill out bad reviews, and they FINALLY got back to me with what seemed to be a copy paste email ensuring expedited shipping, but it’s the 23rd now and I still haven’t received the shipping info they promised. I’ll fill out another review regarding the quality of the product, if it ever comes, but at this point I’m doubtful.

I’m sure the product is great, however, I wouldn’t know because I haven’t gotten it yet. I placed my order two weeks ago and have had no response from the company about my order other than my order confirmation. That said they would send tracking info once it is ready to ship but I haven’t heard anything. I’ve even sent 3 emails and at least 5 texts to customer support. Even if they are behind and are having trouble fulfilling orders, that’s alright, just let me know. Communication is key. The advertisements look cool but this must be a scam.

I ordered a custom pet portrait and I wrote instructions in the dedicated slot and they ignored it completely. They also made the eyes purely black and my dog looks like a demon. I am very disappointed .

My order arrived completely broken. The framed photo was put inside a piece of folded over cardboard that was taped shut. There was literally nothing protecting it. While I understand that times are crazy and you're probably extremely busy I can't give a good rating to poor customer service.

Haven’t received my order for 18 days and paid extra to get it here by Christmas!! No phone number to contact anyone!! Not happy

Haven’t received my order yet it’s beenn2 weeks