West & WillowReviews of westandwillow.com

Picture & print was very bland on the mug. 8x10 portrait was also bland.

The frame is broken - the picture itself is adorable - I had to file a claim

Not too happy with coloring. His white coloring in picture is too yellow and makes him look dirty. I suggest sending a pic to clients to see if anything should be changed.

the personality of my pet from the photo was completely lost, still recognizable, but very generic portrait

The two framed likenesses of my dog and cat arrived yesterday. My sweet pets died within a year of one another and to match their whimsical personalities I decided to explore using a company who would create a digitalized art likeness of them. The representations are accurate in fur color and expression, but my cat's eyes are a deep hazel that was obvious in the photograph submitted, but her eyes on the art generated likeness are instead shades of brown. The whiskers of my dog were added as short stubs when in fact her whiskers were longer and sparse - which instead of adding whimsy, it looks contrived. The proportion of my dog is off and should be taller since she is a bigger dog, but then I chose the 8 x 10 size so that could be the reason. The black frame for my cat is a disappointment as the joints have obvious white residue (possibly glue remnants) that wasn't cleaned before the matte finish was applied and can't be cleaned off. As I was sourcing a company I looked through the West & Willow images of individuals with their pets, with the art displayed with them, all an exact replica in digitalized art form. That is not the case with my purchase. If you are reading this, please be prepared that the likeness of your pet will be the result of creative manipulation from art software. The final presentation result will have liberties taken. I like my purchase but do not love it. You get what you pay for.

Love the product! Only complaint is the tracking of the shipment. When I send as a gift I am unable to see the final product and when it was shipped, without having to download an unnecessary app. I only know that the item has been received is when the recipient receives the gift. These gifts can be pricey and I would like to track its progress, either with email notifications or one click from my email to a website that gives the status.

For the $100, should’ve gotten a preview before the final product. There was concerns that my picture was too blurry. But was assured that the final was acceptable. My poor pup is no longer with us and I couldn’t have taken another photo.

The picture itself was well done. However, for the price, I thought the frame was poor quality, with gaps between the mitered corners. I will probably replace it.