West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ann F.
The paper and frame were very cheap quality. Certainly not worth the amount of money I paid for it.
Response from West & WillowMay 8, 2024
Hi Ann, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Scarlett F.
There’s a lot of empty space in the portrait I wish I would have gotten the smaller one. Seems like a lot of extra money just to print blank space. Also the design is just not great. It has no detail and the eyes loook sad compared to the photo I gave. There was a body added that does not match the actual dog. I wish customer service would have reached out for approval before sending this because I feel like I just wasted all my money.
Response from West & WillowMay 8, 2024
Hi Scarlett, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Robin L.
The only reason you are getting 2 stars is because of the sneaky way that Onward Protection at a cost of 3.15 was inadvertently added without my choice. If I didn't want this item as a gift I would have cancelled my entire order based on principle. I strongly suggest you remove this option, or the way it is "added" because of the large number of your customers that will not notice it, and therefore not get a refund. You are opening yourself up to a class action lawsuit and I would hate to see you go through that when your product is so lovely to purchase otherwise
Response from West & WillowMay 8, 2024
Hi Robin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further.
Chris R.
It was not made clear to me that my picture would not include a hat that my dog was wearing. When I submitted the photo, I should have been notified at that time. I received my picture and to my disappointment, it looks like my dog’s head is deformed instead.
Response from West & WillowMay 8, 2024
Hi Chris, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Alsimon
I would have loved to review my order before placing my order. I hope I can get a refund if I'm not happy with my order.
Response from West & WillowMay 2, 2024
Hi Alsimon, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best of your pet. 👍🏼
Grahame E.
Very disappointed with the size of the portrait ( given the cost!) and the appearance on the Insta ads make them appear much larger
Response from West & WillowMay 2, 2024
Hi Grahame, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Courtney G.
Poor communication about the status of my order. No timeline on shipping details.
Response from West & WillowMay 2, 2024
Hello Courtney, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Marcia K.
Not as much detail in my Yorkie’s hair as I would have expected. Also she always has her tongue sticking out but the print makes her mouth and tongue all one black area.
Response from West & WillowApr 19, 2024
Hi Marcia, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
