West & WillowReviews of westandwillow.com

Response from West & WillowDec 26, 2020

Hello Will, In an effort to get your order to you as efficiently as possible, we do not order artwork previews. We just sent an email to you with more information.

Response from West & WillowDec 26, 2020

Hi Eric, We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back with us at your earliest convenience.

Response from West & WillowDec 28, 2020

Hello Audrea, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. Please check your email for a message from us. We'd love a chance to turn this around!

Response from West & WillowDec 25, 2020

Hello Scott, We’re sorry to hear of your experience was less than satisfactory. We are committed to providing great customer service and we would like to make things right. We are sending you an e-mail now to resolve this.

Response from West & WillowDec 25, 2020

Hi Mike, We certainly understand why you are so upset with us! We aim for 100% customer happiness and will fix this right away. Check your email for an email from us about this.

Response from West & WillowDec 26, 2020

Hi Donald, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. Please check your email for a message from us. We'd love a chance to turn this around!

Response from West & WillowDec 26, 2020

Hi Nicole, We are truly sorry to hear you had this experience with receiving your order. That is not the kind of service you deserve! I am sending an email to the address on your order to get this resolved.

Response from West & WillowDec 26, 2020

Hi Matt, Thanks for letting us know about your concern. I have made our customer service team lead aware of this. Please check your email for a message from us.