West & WillowReviews of westandwillow.com

I ordered by December 4th, the cut off for Christmas delivery. The company acknowledged the order, charged my card and never heard a word from them again until December 22nd when they finally shipped my 2 framed prints. They sent them ground so I did not receive by Christmas as promised. These were Christmas gifts for my children as we lost our dog in a tragic accident in June. I messaged them and I received a stock message back, not addressing my real concerns and frustration. After their poor response, I decided to give folks fair warning as there are many companies out there that can provide a similar product. West & Willow doesn't deserve your business!!

I placed an order on 12/5 and it is now 12/29 and I have not received my pet portrait. They did not send me tracking for my order, I had to email the support team for it on 12/23. The tracking # shows that it has not been received by the mail carrier, meaning they have not shipped out the order. I know there will be delays but the lack of response from the team after emailing and contacting them on their Instagram page is frustrating. I should have trusted my gut and supported smaller businesses on Etsy. This business is not unique, there are so many companies that do the same thing they do. I’m going to contact my bank to dispute this order since it looks like I won’t get an answer or my order.

I placed an order before the holiday deadline and still no shipping confirmation. Although they have taken my money...I wish I read these reviews before I purchased a portrait it would have saved me a lot of trouble. I have sent them a couple of emails but it's always a generic answer.

I ordered this December 7 This company sent the portrait out and it arrived who knows when!! My son got a notice on December 24 that there was inadequate postage. He had to go on Saturday and pay the $8 and change. I have sent probably 3 emails since and have not heard a thing. Come on now you need to make this right it’s not about the money but that you didn’t get the postage right! What kind of company are you!!!!!!!

Order was placed 12/1/2020. I understand things are different this time of year and shipping is delayed, BUT I emailed 3 separate times inquiring about my order after the Christmas holiday. I have yet to even receive a reply OR shipping confirmation in regards to my order placed now almost a month ago. Don’t promise delivery by a certain date if it’s not going to happen within the few weeks and in this case, now month. I was really looking forward to receiving this order and placing another one for myself since this one was a gift for a relative in which his dog had just passed.

I have been sending numerous emails as to the status of my order and have not heard back. I even paid extra for rush shipping. Please advise. My credit card had already been charged.

Reached out to customer service twice now, and still no response. I placed my order before Christmas, paid extra to "skip the line" and still haven't received my order, nor have I gotten an update about my order. I lost over $100 dollars and I'm very upset about it. I was really excited about this company, but ultimately I am extremely disappointed.

Don’t respond- ordered in November for Christmas and still have not received product nor any updates of which I have requested. A horrible experience- need to stop trading ASAP before they steal more money and let more people down. Update: Still not received been passed off as transit issue and refused a refund - I ordered other food from US that came in time for Christmas.....I ordered November remember!