West & WillowReviews of westandwillow.com

Response from West & WillowJan 3, 2021

Hello Gail, We extremely apologize you have a bad experience. I have found a number of email threads with yourself, all of which have been responded to. Your concern is currently being handled by our Product Satisfaction Team. Should you have any other concern, kindly reply to same thread so it won't go back to the queue. We greatly appreciate your continued patience!

Response from West & WillowJan 1, 2021

Hello Andy, We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience. We are sending you an e-mail now to see what we can do . Kindly get back to us in your earliest convenience.

Response from West & WillowJan 1, 2021

Hello Kelly, We can't even begin to imagine how disappointed you are with this experience. We want to work with you to make things right. We're sending an email to the address on your account now to get this resolved.

Response from West & WillowJan 1, 2021

Hello Nick, We want our customers to be 100% happy with their order and our service. We are sending you an email to with an information about your order.

Response from West & WillowJan 1, 2021

Hello Jorge, We set a high standard for our services, and we’re so sorry to hear this was not met in your interaction with us. We sent you an e-mail, and hope to resolve it promptly and accurately.

Response from West & WillowJan 1, 2021

Hi Kevin, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an e-mail now to get this taken care of.

Response from West & WillowJan 1, 2021

Hello there, We hate to hear that your order quality was not perfect! I have checked your order, and I can see that a replacement has already been processed for this whih you approved, and currently in production. I have made our customer service team lead aware of this issue to make sure that we got all your requests covered. Kindly get back to us in your earliest convenience.

Response from West & WillowDec 31, 2020

Hello there! I am sorry to hear about this! We would like the opportunity to investigate your feedback further. However, we cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here. We look forward hearing from you.