West & WillowReviews of westandwillow.com

I placed an order in November, paid extra to have it expedited and it is now January 5 and I still don't have my pictures. I have reached out to them several times and their responses have been extremely generic. They seem to want to blame everything on COVID. It is really starting to get ridiculous that I don't have my prints. I will wait several more days and then I will be contacting my credit card company to file a dispute. Very sad - I really thought they idea/design was cute.

I ordered at the beginning of December and have received no updates about my order! I have tried customer service multiple times. I understand the holiday season can be overwhelming but at least provide updates. I also paid extra to have my order expedited, but this seems to have been no use at all. Customer service is definitely lacking in this company. If I do not hear back in the next few days or so, I'll be forced to dispute the charges with my bank and file a BBB complaint

There is absolutely no update on where my purchases are and i ordered them three weeks ago. At the very least communicate and respond to your customers.

I am not quite sure yet as I have not received my product, but I placed my order on 12/28 and immediately sent an email to ask if my photo was uploaded correctly. Two days later I received an email stating someone in the design dept. would reach out to me and I have yet to hear from anyone. I sent another email, but have not heard back from anyone. There doesn't seem to be a phone number to call so all communication is via email which is frustrating. I believe my order went through correctly, but need confirmation, which shouldn't be that difficult to get. I guess I will just have to wait to see if I receive the product.

Never received!

I waited about 2 months for the poster and what I reviewed looked nothing like our hamster. His body was half cut off in the poster as well. This was a waste of money. I could have done a better job on my computer than this.

I am not happy with our order at all. Online there were multiple art works that were of a dark colored dog on a dark background and the one that we received, the dog can barely be seen. If the artist couldn't accommodate for the chosen picture, I expected to be notified by the company for alterations.

I ordered something in the beginning of December and it still hasn't been received. To make matters worse.... I still have no idea what it looks like! They never send a proof of the finished artwork for approval and I find this to be absolutely wrong. What does it look like? Oh I also ordered a digital download... Where is it? I have received tons of emails from them informing me about everything BUT my purchase order! I just got an email saying it's being shipped, but I have no idea what it looks like. Where is my digital download?? What are you people doing???