West & WillowReviews of westandwillow.com

Customer Service is non-existent. Ordered a piece over 2 weeks ago, paid EXTRA for expedited production and shipping, have yet to get any updates on its status at all, despite my efforts otherwise. If it’s COVID related delays, fine, I understand, but at least tell the customer? Or inform the customer that there is seasonal delay of some kind? I guess not. Plenty of other identical services out there, use them, not West & Willow. Oversell, under-deliver, classic.

Terrible service. You wanna spend $100 and not know when your package will arrive? Order from here then. Paid extra for quick delivery and still haven’t got my package. This company a fraud

So I ordered a portrait back on 4th December and I still have not received. I followed followed tracking information but no updates since December. I have now sent 4 emails to West and Willow and I get the same automated reply! All I want to know is when the package will arrive and if it isn't going to arrive how I get a refund! Getting really sick of the automated email response....

Would not recommend. It seems the only way to get a response from this company is to leave a bad review. I ordered at the end of November and am still yet to receive an update on the whereabouts of my portrait, though I received notification of it being ‘sent’ at the start of December. They have emailed twice for me to confirm my address, and have ignored my responses. There has been no attempt to clarify where my portrait is. I understand it’s a busy time of year, but this seems like a fraud. It seems like a whole bunch of people have had a very similar experience. If something has gone wrong just tell us - terrible Customer service.

Terrible customer service. Ordered a portrait, waited over a month for it and received a portrait with someone else’s pet. Emailed multiple times over a month and have yet to receive an email back. Will never order from West and Willow again. Do not recommend

I was very disappointed with the lack of shipping information. When I did finally receive it, not only was it cheaply framed, the plastic was smashed, and the colors were off. My dog is grey, not brown.

Very disappointed in this company and product. I would NOT recommend them to anyone. I paid extra to get to the “front of the line”.... AND heavily tipped the artist. It took 1 month for my picture to arrive, and the name of the dog was spelled wrong. Picture was ok, although... honestly, it looks computer generated. I can’t reach anyone in customer support. Hoping they will at least redo picture to have correct spelling of dog’s name, but very disappointed in my experience.

I reached out to customer service for response before shipping my item (it was a gift). Item was shipped but never received a response for my question and it’s been 11 days.