West & WillowReviews of westandwillow.com

Response from West & WillowSep 23, 2025

Hi, Michelle! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowSep 23, 2025

Hi Ryan, We’re so sorry to hear about your experience and the delay with your portrait. This is definitely not the standard we aim for. Please reach out to us directly at [email protected] , and our team will assist you right away to resolve this. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

Response from West & WillowSep 18, 2025

Hello Keri, We’re very sorry for the delay and frustration this has caused. 🙏 Our support team is already engaged with you and responding to your emails to get this resolved as quickly as possible. Thank you for your patience.

Response from West & WillowSep 15, 2025

Hello Christine, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowSep 15, 2025

Hello Katie, We’re so sorry for the frustration this has caused. 🙏 Please know that our team is already handling your situation and will work with you directly to make this right. Thank you for your patience as we resolve this.

Response from West & WillowSep 15, 2025

Hello, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowSep 10, 2025

Hello Sandra, We’re so sorry for the delay and the mix-up with the name on your portrait. 🙏 Please know that one of our team members is already assisting you to make this right. Thank you for your patience while we get this resolved.

Response from West & WillowSep 9, 2025

Hello Tim, We’re sorry to hear you haven’t received your order yet. Our team has already reached out to you directly for more details, but we haven’t heard back. Please check your inbox (and spam/junk folder) for our message, and once we have your reply, we’ll be happy to assist right away.