West & WillowReviews of westandwillow.com

Will write a new one when/ if I ever hear back from the company. Received a broken frame with words “replace this with customer art” inside of it. This was not a cheap purchase & I was extremely excited for it to arrive. DO NOT ORDER!!!!!

I received my order in time but the frame was a completely different color than what i asked for.

Avoid this company. They sent me a picture with the wrong dog name - I was told it would be resolved over a month ago and I still have no new picture or refund.

I ordered a picture on 9th Dec 2020 to the UK and it still hasn’t turned up. I’m not sure what to do, I would love a picture from you guys but I think I’m going to have to get a refund as the delivery updates haven’t updated since last year. Not a very happy customer and wouldn’t advise to use. Try a different company.

Ordered a portrait of my dog on 28/11/20. I received a message that it had been shipped on 12/12/20 but I still haven’t received my order and the UPS tracking site is not helpful at all - looks like my order is still in the US. I’ve tried contacting West & Willow but getting no response. They replied really quickly prior to me ordering but now they’ve got my money you get nothing. Very disappointed and angry with the lack of customer service.

If you wanna waste your money on a s**t product with even worse customer service, this is your company.

This is now my second review for this company since it seems to be the only way to get them to answer an email. I ordered mid November and my order still hasn't even shipped. After sending 5+ emails I finally recieved a reply at the end of December telling me the "shipping team" would answer me within two days and it's been almost 2 weeks since then with two more un answered emails from me. There's no other way to contact the company other than unanswered emails but they are okay with continuing to send automated sales emails pestering me for a review on a product they never even sent me which is really lovely of them. I spent over 100$ dollars and since they don't seem interested in even sending my item to me I'm led to believe the only way I'll be getting any sort of solution will be a chargeback with my bank. This has been a nightmare which is unfortunate because it would have made a really cute gift. I'm beyond fed up with this company and their service. Shameful honestly. Order# 127731

Not getting any response from customer service about incorrect order. It’s been several weeks with no communication.