West & WillowReviews of westandwillow.com

I ordered this picture on December 12th. When looking to purchase it I made sure it would arrive by Christmas, as it was a present. I still have not received my picture. I reached out on December 24th to find out why it had not come. The reply I received was 3 people had tried to contact me regarding the picture I sent, it was to blurry. I had not received any messages from them.(to find out the reason I needed to submit additional pictures took about 5 days as the reason was not in the initial emIl.) Turn around time for replies is 2-3 days. There is no number to contact or speak to anyone on their website. Don't try reaching on facebook messenger because they don't reply there, even though it is an option. Anyways, after sending in 5 more pictures and letting them know that this was a memorial peice for a dog who has passed, if these pictures don't work I would like a refund. 3 days later I got an email saying the original would work. This should have been verified before I had to reach out to customer service to find out where my picture was. When they email you there are no identifying westwillow in the subject or on the email. Yes I checked my spam and deleted emails to be sure there were no emails prior to ensuring the lady who emailed me back that I did not receive any emails. This happened all during one of the worst experiences of my life, having to put my 14 year old dog down. I will use shutterfly or somewhere else next time. This was too much of a hassel even after giving the rep my telephone number to contact me directly I still received an email. Put a header or an emblem on your emails so people don't think your spam. Good luck to everyone else ordering from her I hope you have a way better experience then I did.

I did not like my original picture. The company worked with me diligently fit free to get it just right. Great customer service

No customer feedback. Hard to reach customer service. Digital version never received and had to be requested. Recently got charged for a product, at no cost, but I did not order anything.

I am very disappointed with this purchase. I paid for rush. It took for ever. I paid for a preview. I never received it. When the picture arrived my dog was wearing sunglasses versus normal glasses. We dressed him up as a doctor as my wife is a doctor and wanted to hang in her clinic. Instead of looking like a doctor he looks like a dog with sunglasses. Very disappointed with the whole experience and overall value.

We ordered three items for Christmas gifts and paid expedited shipping. They all arrived over a month late, and the photos were comically bad. Like, looked absolutely nothing like the photo we provided. Customer service is awful, respond slow and clearly have no quality control. Will never shop there again, and I advise anybody reading this to do the same.

I thought you would give us the option to see what the illustration will look like once it has been completed before you print it out onto the phone case. There are no areas for us to bring in our input into what we think about the illustration and whether we will approve or not and that is important as we are paying a considerably large amount of money. I also asked to receive mine early, yet I was not given an estimated time on when I will receive mine. I thought we would be informed once we paid for it but no confirmation of any date, nothing! I paid extra so I can ensure I will receive it early, now I don’t even know when I will receive it.

If I could give zero stars I would. It’s been 3 weeks since I have placed an order and I have sent THREE emails, none have been responded to and I have heard nothing on my order. Don’t waste your time or money with this.

Disappointed I ordered my print in November. It is now mid January and I have not received it. It says it has been ready for shipment for over a month. I have emailed numerous times with no response aside from an automated and unhelpful response. I am starting to think that this company is a fake and I just got scammed?