West & WillowReviews of westandwillow.com

Good quality- but I sent an email for a correction that was never made- so doesn’t look like my dog unfortunately -if I was made aware that it wasn’t going to be made I would have planned differently

I cannot believe I paid almost $200 for this. The corners are gapped on the top right hand side and the bottom left hand side. The frame is warped and doesn’t sit flat. I’m extremely unpleased with the quality all around.

I haven’t received received my picture physically or even the digital I already paid for.

The frame is not flush on two sides. Her mouth looks like she has dentures

I've bought several of these for myself and family members and love them. This time the print is somewhat crinkled and bent. The box was great that it came in so I am surprised. It must be in the rolling of the paper.

Giving two stars as the prints were delivered and the paper was quality. #1, the company had a misleading promo. Spend x amount and get a free mug (add your portrait to the cart and select a mug from the add-on options). So I did and tried it every way possible but ultimately was charged $20 for the mug. When I emailed customer service with the details, they said that the photo on the mug was supposed to be the same as the portrait. The promo and fine details never said this (I had screenshots of the promo language). #2. I didn’t not receive my digital files until I asked for them. What if I forgot to ask about them? Would I have ever gotten them? The inputting of my email and the order number on the website still does not produce my digital files. #3 They messed up my dogs face in the recreation. It’s like they colorized the photo in photoshop, said “eh that is good enough” and went about their day. If you buy, I would wait until a sale (double check the promo language) and maybe order.

Communication about where the order is in the process after I purchased was nonexistent and has been frustrating. I ordered this for a birthday present, with plenty of time, so I thought, but I still have yet to get any type of tracking info on my order. The birthday was today, so I hope I eventually receive my order.

I did not need a frame, so I ordered just the poster. When I opened it I noticed creases in the poster, since the paper is a bit thicker. I unroll it and discover even more creases. The price point is already very high, but it’s a nice art style so we pulled the trigger. Pretty disappointed they have not found a way to transport it without creasing the poster. I would upload pictures of these creases if I could for proof. I guess to avoid this you should spend even more money on the frame but as I said, the price point is already high enough. Just wished you could have it shipped in a better way if ordered without the frame.