Cassie J.
This company does not care about their customers
Customer service is friendly but absolutely no help. They send an automated message and don’t respond to your emails for 3 days. Then they tell you you’re not allowed to cancel because it wasn’t 30 mins after your order, even though you emailed 2 minutes after placing it and realized you made a mistake they blame the customer. They said my order shipped & I still have not received tracking information 3 days later.
Response from West & WillowOct 14, 2025
Hello Cassie, We’re very sorry to hear about your experience — that’s certainly not the level of service we aim to provide. 💛 Our team strives to respond and resolve issues as quickly as possible, and we understand how frustrating this situation must have been.