West & WillowReviews of westandwillow.com

Poor customer service I have sent three emails over the last few weeks to customer service to change the size of the portrait I ordered. I have to date received no reply. It’s very frustrating as the only email I received from them is this one to complete a rating.

Custom pet portrait came cracked and damaged. If you are going to charge that much for these portraits at least ship them in protective packaging. Very disappointed.

So far I have only received the mug and not the picture. The dogs coloring was totally off. Should have been tan and is white. And the name of the dog is in tiny font. Not good and unhappy w product.

Hello - I am extremely upset about the quality of my purchase and that it doesn’t resemble my pet in the slightest. The colors are not the color of my dog it is possible that this isn't even the right picture. This was supposed to be a gift for my mom for Mothers day but I don’t think I am comfortable with even giving it. I have made purchases from here before and was happy so I am extremely dissapointed.

The first portrait shipment had bad imperfections on the print. There was a large black smear on the print. It also had crinkles/wrinkles in the paper. Looks like from someone trying to get to the smear. Not sure how something like this gets past quality control. Then, when trying to reorder, I had asked to go with the 16x12 to save you money & I think the 26x18 was too big for me. I was denied the change. Not sure why. It makes perfect sense to minimize your costs to replace. And, that would have made me happier. With the cost of this portrait (including my tip - which I thought would give me special consideration) I expected better.

I have not even received my order. I checked tracking and it was held a few miles from my house but the carrier did not have my address so they have returned it to you. I've contact your customer support several times and just keep getting emails back saying the order has been shipped and not to worry. No one is even looking into why this is happening and there is no phone number to speak to someone directly. The worst customer service I've ever had. Horrible.

For starters the cases are way too overpriced for the quality you receive! The cases are very flimsy, and gives no protection at all for it to be 50 dollars, without shipping! Also it’s like they paste a generic photo of your dogs breed onto a clear case which is not fair! It also looked like there was a hair stuck under the photo of my pup which was another turnoff. If you’re going to price a case at fifty dollars, please add some details, and try to make the product as close to perfect. Worst customer service ever! Never going through them again, and I don’t recommend anyone else does either.

I was really excited to receive the print from West & Willow, as I had seen the wonderful portraits of other pets from the company. Unfortunately, I am severely disappointed in what we received. It doesn't not look like our dog, at all. Very dissatisfied for the amount of money we paid for the larger option. Don't spend the money with West & Willow, find a local artist who can actually capture your beloved bet.