West & WillowReviews of westandwillow.com

Response from West & WillowJul 14, 2021

Hi Alex, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted.

Response from West & WillowJul 14, 2021

Hi Hope, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an e-mail from us.

Response from West & WillowJul 8, 2021

Hi Glenda, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.

Response from West & WillowJul 6, 2021

Hello there! Oh no! This isn't good. Unfortunately, we did experience some transit issues due to COVID. We are not trying to make an excuse and definitely understand your frustration. Our shipping specialist would like to investigate this for you. Please allow us a chance to help with this.

Response from West & WillowJun 25, 2021

Hello Chris, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.

Response from West & WillowJun 25, 2021

Hello Colleen, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.

Response from West & WillowJun 21, 2021

Hi Bella, Thank you for letting us know about this. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We are committed to providing great customer service and we would like to make things right. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

Response from West & WillowJun 20, 2021

Hello Jodi, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.