West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sarah B.
The picture just wasn't quite right and doesn't really look like what I sent in. I wish we could proof/preview the final product.
Response from West & WillowAug 9, 2024
Hi Sarah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
EB
This is the 5th time I’ve done a portrait here. I keep coming back as those prior have captured the pet so well. This time, though the art looks good, but it does not capture my cat like expected.
Response from West & WillowAug 9, 2024
Hi Esther, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Trisha A.
My dog looks drunk in the picture
Response from West & WillowAug 2, 2024
Hi Trisha, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Xin
Not super impressed with how one of my dog’s faces turned out. He is actually a lot cuter in person and I don’t feel like his picture did him justice. Also, the link to my digital download is not working.
Response from West & WillowAug 2, 2024
Hi Xin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Megan C.
Doesn't look like my dog 🥺 the photo looks like they took some pounds off her which is my favorite part of my chunky girl. It's pretty but I was let down.
Response from West & WillowAug 2, 2024
Hi Megan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Kristen L.
Photo of pet isn’t really what I was expecting. I wish there was at least one chance to ask for edits.
Response from West & WillowAug 2, 2024
Hi Kristen, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Mrs. D.
Quality is not what I expected not worth the money
Response from West & WillowJul 4, 2024
Hi Frieda, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
L H.
I selected the hand drawn picture. It did t resemble the picture I sent but rather looked like a generic version of my breed. I expected more detail and resemblance to my dog.
Response from West & WillowJul 4, 2024
Hi Higdon, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
