West & WillowReviews of westandwillow.com

I bought the 2 pet portrait digital download DEC. 18 and received it DEC. 21. Unfortunately, I was not very happy and do not know how to contact customer service about this. I emailed directly back the email I received on my email DEC. 23 which I know is a little too late with if I wanted to get the picture fixed by Christmas for his present/surprise. I first want to say it wasn’t completely bad. I was impressed with the overalness of what the artist was attempting to capture. The first dog was cute. But the second.. I just was not happy. And felt the extra $30 up charge for her was such a waste. I’m now tempted to ask my friend who is good at computer stuff/ design or whatever to help me crop out the second dog and take the lost. Or find someone on Etsy to try doing a similar style but of the 2nd dog. I just wish the experience allowed me to add a phone for text update or the email I actually wanted the digital download sent to. Not just auto send to the PayPal email I provided. I just wish I had a better experience with this. Because my friend has received a gift from West & Willow. And I was just so hopeful for the cost of $76ish dollars on just a digital art. Now I’m wishing I emailed people I had found on Etsy..

I ordered two different portraits because the first one was messed up, and then the second one was even worse. In the first one I ordered, the painting was fine, however the coloring on my dog was messed up and had a bluish hue, after reviewing the photo, I could see how that mistake happened due to the lighting so I ordered another one without making a fuss about it. In the second portrait, my dog is perfect but the quality of the drawing of my cat is horrible. Since it’s a double pet portrait, it looks ridiculous because my dog looks like he was drawn by a professional artist and my cat looks like he was drawn by a third grader. The styles of drawing don’t even match, my dog looks realistic and my cat looks like a bad cartoon sketch. I am not even sure how this happened considering I used the same exact picture for both portraits I ordered, so it should’ve looked at least CLOSE to the same thing. I am extremely unhappy with my purchase and will be seeking a full refund.

I purchased a digital copy but received no instructions on downloading it, or an estimate for when it would be ready.

I received the WRONG one. These are not my dogs and it was a Christmas present. You RUINED it.

I placed an order on 11/26/21. As of this morning, Christmas Eve, West & Willow has not answered my requests for an order update and the order has not been received. Very disappointed.

Placed an order on November 24 and have not received any information on my order except that you received and confirmed order. This is a Christmas gift that as of December 23rd have not received any information even after reaching out to customer service. Very disappointed.

I did not even receive my order

I ordered a pet portrait in the time frame to get it for Christmas. I have yet to receive any tracking info. I have emailed them but no response. I did get an automated response on Facebook saying that it would be sent soon. I am beginning to think I am not going to get it. I have received numerous emails to rate them.