West & WillowReviews of westandwillow.com

I have received my digital image and also received the portrait today. My dog is chocolate and the portrait and image show my dog to be black. You do not have a customer service telephone number so I have been trying to get in touch with you via Facebook and via email. I have received a generic response but no one has called me back. I am extremely disappointed because I was so looking forward to this portrait and mug of my dog.

I have been sent emails to review my products without a single product delivered to me via snail mail or email. Despite continued outreach to support and a credit on my purchase, I still have received nothing, not even a tracking number and I also paid the extra "Skip the line" option. I "thought" if I purchased the digital version of the photo, I would at least get to see it. I haven't even received a link for the digital photo. This was our beloved pet that passed away this year. You are playing with peoples' emotions and I find this absolutely terrible and abusive. Do right by your customers.

Item was promised within 72 hours (didn’t happen) and also delivery by 12/24. Showed up on 12/24, at 11:56pm. The one gift I was most excited to give didn’t even happen.

I received the wrong phone case. I then reordered the correct one (with only a 10% discount offered). I then paid for expedited shipping and “front of the line” service on their website. Not only was the delivery not expedited, it was extremely late for the holiday! I have spent well over triple the original price for a LATE gift.

I recieved my portrait and it was wrong on their mistake. It took a MONTH! of emailing customer service and talking to the chat bot DAILY! for the entire month of december to finally get a replacement. I was promised by multiple customer service reps that I would recieve it BEFORE Christmas, which I DID NOT! I worked with Ralph in customer service, he would only answer my email once a week. I was told my replacement would be overnighted IT WAS NOT. I will never order from this company again, it is impossible to talk to anyone about their mistake. I have also told everyone I know not to buy from west & willow

As soon as I received my portrait I noticed the colors were off I contacted customer service and a few days later they got back to me with a new proof. The new proof was exactly the wrong color as the original print that they sent me and I informed them of that. Another couple days later they sent me another proof to review to see if I was happy with it before it went to print. However it was a same exact incorrect print as that was sent to me originally. It took three times to get the picture correct and it was extremely frustrating as I had to wrap and give the gift of the incorrect colored portrait to my son while waiting for the correct one to get here.

Paid extra to do a skip the line, package marked as delivered and no there is no sign of the mug and stickers I paid for. The portrait is lovely but I’m disappointed that half the gifts didn’t arrive when they were supposed to have. Still no response from their customer service.

Took way to long to get it. Ordered around thanksgiving and didn't arrive for Christmas.