GLENDA M.
Wonderful customer service.en my dog recently passed away I…
When my dog recently passed away I wanted one of their portraits of him. It came but it was off in his fur coloring. They sent me a brand new one at no extra cost. They were so helpful it getting it right. We absolutely love the portrait. It really captured him perfectly.
Response from West & WillowMar 18, 2026
Hi Glenda, Thank you so much for your kind words. ❤️ We’re so sorry for your loss, but we’re thrilled that we could create a portrait that truly captures your beloved dog. It means so much to us that you’re happy with it, and we’re grateful for your patience while we got it just right.