West & WillowReviews of westandwillow.com

Update: I have since received my new picture and it is what I had expected when I initially made my purchase. Thank you to Onward and West Willow for correcting my experience. I’ve increased my rating from 2 to 4. I’d love to give a better review because I had such high expectations but unfortunately when I received my photo the frame was damaged. Luckily I opted for the protection plan through Onward, and my claim was approved, but I have yet to receive my replacement picture from West willow. The picture itself is great and looks just like my dog that has recently passed. Otherwise, note of caution in damaged frame.

although I loved the finished product, I would have loved to have seen the image before I placed the order.

Very pleased with the end result and picture. The first picture did not resemble the dog so I worked with customer service and they generated a new one that matches very well! I would recommend.

The ordering process was straightforward and I love the finished product. I can't wait to get it framed and hung up.

looks great but made him small

The support team was very polite, but they didn’t always give me the answer I was looking for.

I love the picture of my dog, and it didn’t take too long to get to me. There was one problem, however, which was that I bought just the picture, not a frame with it. It came carefully packaged in an appropriate box but was no longer in a complete roll. Instead, it had somehow been compressed into more of a triangle which left creases on the picture. Please come up with a different way to load and/or package when the product purchased does not include a frame. Thank you.

Image came out great. We did have a mishap with the first image sent and one of my pups names was misspelled but I received a corrected version within 2 weeks. Great customer service!