West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tammy S.
The Support team was super helpful! I was grateful for the proof and the end result was exactly as promised. I gifted a portrait to my friend for her birthday - and she loved it! The whole experience was easy and the company was super friendly.
Ashley O.
Amazing customer service. If there is something wrong, they will immediately fix it and make sure you’re happy with the product! Amazing company!
Kelly R.
I ordered a pet portrait and accompanying mug for my bestie’s hubby on his birthday. Fortunately for me, it coincided with their Father’s Day special. They said it would take a few weeks to print and ship; they turned the portrait around much quicker and it arrived during his birthday party! It was beautiful and a real tear jerker. High quality, affordable products and fast shipping - I highly recommend West & Willow!
Stephanie S.
I’m so happy with my sweatshirt! I was hesitant to order because I’ve heard horror stories from people where the embroidery doesn’t look like the pet or they never received the product. I received a promotion code so I figured I would try it. The online ordering process was very easy and I received my sweatshirt super quick! I’m so happy with the quality and the stitching. I would order again and already thinking about Christmas gifts! Thank you!
James & Laura M.
I just love this company because they stand behind their product. I am a repeat customer because they are so easy to work with when it comes to editing art work to ensure 100% satisfaction.
Response from West & WillowAug 1, 2026
Hello James & Laura, Thank you so much for your wonderful review! It means so much to us that you're a repeat customer. We're thrilled you appreciate our commitment to making sure every piece is just right, and we look forward to creating more special portraits for you! 🐾❤️
David M.
We were sent the wrong print initially, the customer service was great, they re-printed the picture and sent it out quickly. Couldn't be happier with the way it turned out. This is our 4th print and we love them all.
Response from West & WillowAug 1, 2026
Hello David, Thank you so much for your continued support! We're sorry for the initial mix-up, but we're glad our team could get everything sorted quickly. It means the world to us that this is your fourth print, and we're thrilled you love them all! 🐾❤️
Kristen A.
Great art, love the quality!
Response from West & WillowAug 1, 2026
Hello Kristen, Thank you so much! We're thrilled to hear you love the artwork and its quality. We truly appreciate your support and hope to create something special for you again soon! 🐾❤️
Whitney
It’s perfect! All requested modifications were made once I was sent the preview. So happy with how it turned out 🥹
Response from West & WillowAug 1, 2026
Hello Whitney, Thank you so much for your wonderful review! We're so happy to hear you love your portrait and that we could make all the requested changes. It means a lot to us—enjoy your beautiful keepsake! 🥹🐾❤️
