S.G.
Great customer service
Have to upgrade my review to a 4. Once the company saw my review, they offered to replace our picture with a corrected picture and even sent us a proof before production. If done correctly initially, I would have given them a 5 out of 5 stars, but because of the long process and 2nd attempt we are rating them a 4 out of 5. We are very happy thay they corrected their mistake and remade the picture correctly. They get a 5 out of 5 for customer service because they corrected a mistake at no cost.
Response from West & WillowApr 13, 2026
Hello S.G., Thank you for your honest and thoughtful feedback. We truly appreciate you giving us the opportunity to make things right, and we’re glad we could provide a corrected portrait you’re happy with. Your patience means a lot to us, and we’re especially grateful for your kind words about our customer service—we always aim to stand by our work and our customers.