West & WillowReviews of westandwillow.com

Response from West & WillowJun 11, 2026

Hi Mariana! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowJun 11, 2026

Hi, Sam! So sorry to hear about this ❤️ We can see the digital version was sent to the email used when placing the order, so please kindly check your spam or junk folders as well. No worries at all I’ve also just resent it for you, so please check your inbox again shortly. Let us know if you still can’t see it and we’ll be happy to help further 😊

Response from West & WillowJun 11, 2026

Hi Melissa! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowMay 30, 2026

Hello Jan, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.

Response from West & WillowMay 30, 2026

Hello Ann, Thank you for sharing your feedback. We're sorry to hear the portrait didn't fully capture Max and Meeka the way you remember them. We understand how meaningful these portraits are, especially when honoring beloved pets who have passed, and we're disappointed to hear the final result missed the mark. We truly appreciate your comments and will share them with our team.

Response from West & WillowMay 12, 2026

Hello M.O., We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. We understand your concerns regarding the digital proof and pricing, and we’ll be sure to pass this along to our team. Your input is valuable as we continue to improve our experience.

Response from West & WillowMay 12, 2026

Hello, We’re very sorry for the mix-up with your order and the frustration caused by the communication and tracking issues. This isn’t the experience we aim to provide. We’re glad to hear you’re happy with the quality and etching, and we truly appreciate your feedback as it helps us improve.

Response from West & WillowMay 9, 2026

Hello Morgan, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!