West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vanessa S.
Have not received confirmation of order or tracking and it’s been weeks
Response from West & WillowApr 14, 2022
Hi Vanessa, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Reynaldo P.
Haven’t received my order
Response from West & WillowApr 14, 2022
Hello Reynaldo, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
MJ R.
I order the phone case about two weeks ago and just received it but as far as I was aware the case is suppose to be clear background case with the pet portrait but mine has come as a white background case.
Response from West & WillowApr 14, 2022
Hi Marli, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Cleota R.
I'm gutted. We wanted this art to honor our girl we just said goodbye to. I have been looking forward to having something of her to greet. I've seen some many other amazing pieces from West and Willow. But our artist really did not capture our girl. Completely changing the coloring of her fur, her markings and her eyes. I am so very sad for this outcome.
Response from West & WillowApr 1, 2022
Hello Cleota, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Madeline H.
I still have not received the tracking number for my order, even though I paid for priority in order to get it in time for a birthday gift. I also emailed in to check on the order and have not heard back. Very disappointed.
Response from West & WillowMar 28, 2022
Hi Madeline, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an e-mail from us.
Cassandra
Placed order on March 15 and have not received an order number or tracking number. Disappointed so far.
Response from West & WillowMar 25, 2022
Hi Cassandra, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an e-mail, and hope to resolve it promptly and accurately.
Derek T.
My order was cancelled without notification.
Response from West & WillowMar 29, 2022
Hello Derek, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Heidi
i contacted you guys multiple times asking for a confirmation order to make sure this site wasn’t a scam (which is what it’s seeming to be) because i’ve heard no response. I have no idea when my order will be arriving and the money was already taken from my account. communication is key and this site seems to have none.
Response from West & WillowMar 13, 2022
Hi Heidi, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
