West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Simon
Not well at communication, charges a expedite fee and still not responsive on the status of the order. Needed this gift on a specific date and not very communicative
Response from West & WillowAug 17, 2022
Hi Simon, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Anika A.
Item wasn’t shipped until I emailed support. Finally item has shipped but I also ordered the digital download and I haven’t received it yet.
Response from West & WillowAug 14, 2022
Hi Anika, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Anonymous
I have contacted customer support twice in that past week regarding my order. It states they will get back to you in 48 hours max and I haven’t heard anything.
Response from West & WillowAug 12, 2022
Hi there, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an e-mail and hope to resolve it promptly and accurately.
Ronna P.
Never got proof
Response from West & WillowAug 12, 2022
Hi Ronna, Thank you for your feedback! We are still working on making some internal changes based on your recommendations. Kindly check your inbox for an e-mail from us.
Timothy
I've attempted to contact. 2nd time for a replacement pix. Frame was destroyed in shipping. No one has returned my information. Love the pic and would like more yet the frames are crap. Any suggestion.
Response from West & WillowJul 31, 2022
Hi Timothy, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
hannah B.
shipping was 10 dollars?
Response from West & WillowJul 28, 2022
Hi Hannah, We are sorry that your experience didn’t quite match your expectations. We would love to know why to deliver a better experience. We are sending you an e-mail to resolve this. . Again, thank you for your feedback!
Donna
One top was too large, other top too small, both were XL. Disappointed w quality and of course the fit. I’m returning both.
Response from West & WillowJul 27, 2022
Hi Donna, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an e-mail, and hope to resolve it promptly and accurately.
Alyssa B.
I’m really disappointed. My husband got me a painting a few years ago and it’s absolutely beautiful. Since than I have purchased two more. They are nothing like the one of my dog. It seems like the quality has really gone down. The one I just purchased of Tucker looks so poorly done. That was definitely my last order with this company.
Response from West & WillowJul 27, 2022
Hi Alyssa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted.
