West & WillowReviews of westandwillow.com

I placed my order on 8/14/2022. I received an email confirmation that I would get tracking information in 7-10 business days. I did not. On 8/27 I sent an email following up where their CS team let me know that I would get tracking info in 1-3 business days. I did not. I sent yet again another follow up email on 9/2 and was told I would get an answer asap regarding my order. I followed up AGAIN today just asking for a refund.

I did not get my last order and it was a bday present.

Charging more money for a digital copy when I already made a purchase over $150 is gross in my opinion

This new Shop tracking app is awful. Should be a single click to track item, this must be new. Been using West & Willow for several years and it is like a scavenger hunt trying to figure out where my item is. Still don't know when it will be delivered, haven't gotten an update on it either. Hopefully the picture turns out better than this experience has been

I haven’t received my order.

I keep receiving emails for referrals and for me to review your company. I still have not seen my completed pet portrait and I just received an urgent email to pay $10 for a digital download of the porttrait which I did and I did not receive the link so I still have not seen the finished picture. I also paid a $15 rush fee and I have not received my order in a timely manner.

Took 15 days to get my order, so take that into account if you plan on purchasing for gifts. But if you are buying as a gift, definitely do not ship directly to the giftee. I’m shocked that I just spent $60 on a mug and it just came in styrofoam packaging. Literally a block of styrofoam at my door was delivered. This company definitely does not spend any money on packaging/branding and does not care about the customer experience at all because shipping was a nightmare and again.. the package received was a letdown. I had accidentally left my address as the ship to address instead of my friend that I was gifting to, and I am SO glad that it came to me first so that I can at least put it in a proper box. Ridiculous. Also, I guess the drawing looks ok but the handle of the mug is on the right side, which I think is not very common; the lettering is very plain Jane; the mug itself isn’t very white, it looks more grey tonal white so it’s not exactly bright; and yea… the 15oz mug isn’t even that big. Overall, was this mug worth 60$? 100% not. Wish I could get a refund. I had planned on getting phone cases and the beauty bag later but I am not going to purchase again.

Denied Promo Code i signed up for same day as order.