West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Bond A.
I placed an order (Order number: 287690) 6 weeks ago and NEVER received any product, nor any replies to their customer support email address. They do not have a customer support number you can call to speak to a live person. DO NOT BUY FROM THIS SCAM COMPANY!!!!
Response from West & WillowSep 22, 2022
Hello Bond, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Whitney H.
I placed an order a over a week ago. I’ve not be contact since, no updates, no here’s an estimated ship date. Communication is terrible. And yet I’m asked to review your product.
Response from West & WillowSep 21, 2022
Hi Whitney, We are truly sorry to hear you had this experience with receiving your order. That is not the kind of service you deserve! I am sending an email to the address on your order. Please reply back at your earliest convenience and we'll get this taken care of for you.
Matthew W.
The image was amazing and exactly what I wanted. However, with how ridiculously expensive this is I would expect a frame that’s not significantly warped and the joints of the frame to not be separated. Luckily it’s just plexiglass so I can somewhat tweak the frame into shape. Way over priced for bare bones quality. Should have been half price at most
Response from West & WillowSep 18, 2022
Hello Matthew, We certainly understand why you are so upset with us! We aim for 100% customer happiness and will fix this right away. Check your email for an email from us about this.
Jacquelyn C.
I have yet to hear back from anyone after I emailed them within minutes of placing my order. It has now been almost 48 hours and I just need to cancel my order since I chose the wrong size.
Response from West & WillowSep 18, 2022
Hi Jacquelyn, We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Sierra M.
Awful experience. It has been over the 10 business days and I have heard nothing since ordering. I ordered two portraits and I have heard nothing since…
Response from West & WillowSep 17, 2022
Hello Sierra, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an e-mail, and hope to resolve it promptly and accurately.
Brad
Still haven’t heard a response back. Numerous messages have been sent by myself and yet no response. Terrible customer service and at this point my only belief is that this company is a scam. I’d be willing to change my rating if there was someone who’d contact me. Per your response back I should see an email. I checked my email, including the spam folder. There is nothing from you today.
Response from West & WillowSep 24, 2022
Hi Brad, We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back with us at your earliest convenience.
Leo B.
Hard to rate on a product I never received!!
Response from West & WillowSep 15, 2022
Hi Leo, Thank you for bringing this to our attention. We sent you an e-mail, and hope to resolve it promptly and accurately.
Kyle T.
7-10 Business Day Lead Time not followed and no communication from their end on why this is the case.
Response from West & WillowSep 10, 2022
Hi Kyle, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an e-mail, and hope to resolve it promptly and accurately.
