West & WillowReviews of westandwillow.com

No one has given me the opportunity to review and approve that why

Everything is wrong! The names are screwed up! are you kidding me??? Why cant I get anyone to respond?

Spelt by pets name wrong, did not get digital download, did not put correct address so was lucky to receive it. Customer service was so slow resolve. Took nearly 4 weeks then received replacement today and frame is of poor quality as backing clips are broken so picture does not sit flush under glass. Very dissatisfied. Do not do it to yourself unless you are prepared for poor quality product and customer service

My order was wrong probably will not make another purchase here.

The picture frame was not included and they didn’t include my dog’s Mohawk which makes her unique.

My dogs name not included in portrait when even it was included in my order

Poor design, horrible wait times, & poor customer service Edited to add: (10/26/2022) I’m not usually one to leave bad reviews- I try to be understanding, however this company has been very unprofessional & difficult to deal with. Giving one star for the amount paid & time wasted trying to receive the correct revision. Once I finally received the initial piece in the mail, I was very disappointed. It looked nothing like my dog- (not to be rude… but almost like a kid drew it). If I could attach a picture of the side by side of the revision & the original I would- it really is night & day. I reached out to customer service & when I finally received a response, they were quick to tell me they’d be working on the revision ASAP- which I appreciated. Well almost a whole week went by with still no word, & when I finally did hear back, it was from two separate team members telling me two different things. One sent a revision that still looked awful (I get the impression there isn’t very good communication between team members), & the other reply with the the correct revision was said to be in line to be “fulfilled”, yet it’s been days & I still haven’t heard anything. I understand artwork takes time, but it sounds like West & Willow needs to look into hiring more “designers” if they want to charge people for the amount they do… (not to mention that every email I’ve received back looks like it was a copy & pasted reply). I’m very disappointed & highly frustrated at this point- honestly just wanting a refund at this rate. Original post: (10/3/2022) I placed my custom pet portrait over a week ago (over a week ago in business days), & still have yet to hear back on when I can expect to receive it. All I have received so far was the order confirmation after purchasing. Excited to receive it, but it would be nice to be kept updated on an estimated arrival time.

Why in the world do you ruin a present by saying the details on the package? Unless you are present for the drop off you have no way of stopping someone from knowing what’s inside. I am livid.