West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Meredith D.
Not happy with one of the pictures. The other one is great.
Response from West & WillowNov 17, 2024
Hi Meredith, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Deborah M.
Wonderful idea just not as nice as I saw on social media. Seems cheap and not worth the money. Too much of a gap between the top of the animals head.
Response from West & WillowNov 17, 2024
Hi Deborah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jarrod T.
The service was quick overall and while the artwork did look nice, they missed an important detail in the artwork. This detail was important to me and is why I chose a specific picture for this artwork.
Response from West & WillowNov 17, 2024
Hi Jarrod, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
EF
Ordered as a gift for a friend. The dogs are more gold in color, they look more like retrievers than weims. Not sure if I’ll still gift it or not.
Response from West & WillowNov 17, 2024
Hi Erin, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. We would like the opportunity to investigate your feedback further.
Lauren G.
The picture came out well but when the picture came the frame was broken. Should be packaged better for shipping
Response from West & WillowNov 17, 2024
Hi Lauren, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Rachel K.
The quality is beautiful. The mugs are amazing. My 3 star review is for only one reason; I ordered printable downloads of my last 3 orders…Andy, Chappie and Moose…I have never received them. The email takes you to a place to purchase them…I already purchased them. Can you please help me?
Response from West & WillowNov 17, 2024
Hi Rachel, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
Roberta B.
Pretty pic but does not capture an image of the real animal. Not overly pleased. This was the second set of pics of Levi I ordered. Not pleased with the first set. All look more like just a pic of a husky.
Response from West & WillowNov 17, 2024
Hi Roberta, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Heather S.
I love the portrait but wish it included more of my dogs neck or chest as there seems to be a lot of white space between his head and his name. I would prefer if they could send a proof for your approval.
Response from West & WillowNov 16, 2024
Hi Heather, Thank you for giving us the opportunity to make art for you! As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
