West & WillowReviews of westandwillow.com

The team refuses to understand the mistake in the items that were shipped. They keep think I am telling them the pictures are incorrect - but I am telling them it is the text that is incorrect. Very confused why they are not seeing the issue. I have sent multiple pictures, side by sides, and now am sending it with a red circle around it. Customer service has gone down to zero. I don't recommending anyone order from here unless you have all the time in the world to direct the team on how to do their jobs. Just horrible.

I never received my photo. I did receive an email 2 weeks after I placed the order that they were working on it but it didn’t have an actual order number. I’ve tried to call but you don’t provide a phone number. I sent a couple of emails but no reply. I honestly hope I haven’t been ripped off. This is a picture of my incredibly loved dog who passed away and I’m devastated and hope you wouldn’t take advantage of people that way.

I placed my order 2 weeks ago and haven't heard if it's been processed let alone shipped.

I ordered a pic with 2 dogs. One of the pics was so bad of the dog, there is no way I can use this for a gift. Can I please get a credit or get my money back?

I cannot review as I've yet to receive item.

Terrible they spelled name wrong and my dog a original picture hat on him ..portrait nothing and they said well sometimes details are taken out they took out an entire hat and won’t give me refund battling with them ridiculous don’t waste your time and money scam company beware !!!!!!

I have been waiting 3 and a half weeks and my item still hasn’t been shipped

Original one was sent to incorrect address even though I notified of error 2 minutes after ordered. The shipping label shows correct address but still went to a address that owners would not be there till July. Onward stated the replacement was being held up due to theft or fraud which was not true. They wanted a copy of my license or passport to contact police dept. I assured them that it was not theft and advised I was not giving any of that info being a victim of identity theft. This whole experience was completely overwhelming over a coffee mug priced at 74.00 ...very overpriced. I received mug today. It is nice but not worth the hassle!