West & WillowReviews of westandwillow.com

I purchased two blankets as Christmas gifts for different people - the blankets came in completely different than how shown on their website. There was a big black square border around the whole outside of the blanket, as well as pixelated images around the animals head. When reaching out to customer service I had to fill out several different forms multiple times to only have them replace ONE of the two blankets I originally purchased…

Worst customer service. I will be sure to never recommend this company. Complete disgrace. I’ve never had such a bad experience! Read the reviews on the internet - They’re so very bad for a reason! Edit - I haven’t received an email despite your reply below.

I have sent multiple emails over the past week with only one response. That representative did not read my email or address my question. This company has no customer service - no response to email and no phone number to call. I have no means to resolve the issue with my order. I do not recommend ordering from them.

Can’t review something I have not yet received.

Happy with pet portrait not happy with the pet blanket. They sent me 2 and it’s still nothing like what the website portrayed

I originally gave this company a three star rating but in my recent experiences have chosen to change it. Originally I was turned off by their Black Friday pricing and how when it changed the shipping changed. But I still wanted to order. Next I was given a timeline when I ordered, that timeline was grossly inaccurate, then I was asked to purchase the digital portrait of my painting before seeing it in person (and was given 24 hours to do this). I reached out and because the portrait was coming so late they said they could show me so I could decide. Immediately I realized that one of the pets was very off. I responded to that person, with no response back. However, I decided to reach out on the site in their typical way to discuss the portrait and in a few days a customer service rep reached out on December 15th and said they saw the pictures, agree and will back to me in 3-5 days (just days, not business days) with a digital piece for me to confirm, so I could still get it in time for Christmas. That was their last communication with me. I replied to that email once right after, and then sent four additional emails 6, 8, 12, and 15 days after with no response or acknowledgment. We are now 16 days since that email promising 3-5 days with no response. In the email promising 3-5 days from the company, I was told when my artwork arrives to recycle or donate it. It came in on December 23 (despite being told it would be here December 12) and it was creased throughout. I was SO excited to order from this company, I thought it was the perfect gift. But I’m learning through their actions they care more about their social media presence than their customer service, customers, and products. My last email mentioned I would change my review-this is the only way they have reached out in the past. I’m hoping I will be able to come back and change this to a better review, but quite frankly, I’m not confident based on their previous lack of interaction.

I ordered and contacted the company to keep collars as listed on their website. I received an email stating that couldn’t be done. I asked to cancel my order, they agreed. I received a shipping notice days later, I contacted them to tell them and receive my refund. They told me it was not possible as I already ordered it.

My package never came and when I reached out to Customer service numerous times they ignored me and this company took $100 from me. Move on and look for a better company to buy from