West & WillowReviews of westandwillow.com

A 30 min cancellation window is not realistic for a company where one can not locate a customer service phone number and emails can take 2-3 days to for a reply. I emailed back 2 hours after realizing the mistake. It is weeks in production before the final product is delivered - it is unacceptable that one cannot cancel after 30 min. Very disappointed.

I have not received the order nor any updates baout it being shipped

I was really unhappy with the print I received. I don’t feel like the image I received is based on the picture I uploaded. What I received is my dogs face on a completely different body that makes the print look like a cheap cartoon. It’s really disappointing that for this price point there is no proof to review or approve because I definitely would not have paid for the print I received. It’s frustrating that the print came rolled up so tightly that there are crease marks in the print.

This is as not my order. There has been a series of order mix ups with my account. I have reported several times now

Still haven’t received any proof (other than my PayPal receipt that anything actually went through and I’ll be receiving my order.

Easy to order and upload. Pretty quick turn around. Photo did not turn out like my dog. Colors are the main thing that is off. Doesn’t look like our dog. Disappointing. Wish there was a final preview before print and mailing.

The blanket I ordered was the wrong color, the quality was poor and it had a snag and uneven color tone . My dogs look like cartoon characters and not the pic that I applauded and sent them. The price was $75 plus shipping and I asked for a replacement or refund and filled out all of the online requested forms and have not heard back from West and Willow. Do not order from them.

Checking out jumped around from payment options. I don’t want this and will be requesting this gets cancelled.. I didn’t put in my code and didn’t see anywhere where the shipping info is to go. There’s nothing saying how much time that extra 10 $ saves me.