West & WillowReviews of westandwillow.com

I ordered my painting well in time for Christmas and the frame came completely broke! Very upset with the quality of this product for the price…

Honestly , where do I even begin. I originally ordered a poster on Nov 11, delivery was supposed to be under 3 weeks. Flash forward to over 4 weeks later and no tracking update, no responses from the company, they eventually replied. I requested the order be cancelled because of the lack of communication I was no longer interested in shopping with the company. They ignored the request and sent another confirmation of a new order dated Dec 9 saying it will be there in 3 weeks. I ordered it as a Christmas gift and now they simply still can’t answer if I will get it in time. They have no customer support numbers to call, I emailed the support several times before a response, messaged them on Facebook and instagram and once I gave them my order number all communication stopped. I demanded the order be refunded and they did not comply so I will be disputing the charges on the card In short - save yourself the headache and look elsewhere

Not even sure what photo I'm getting or if it will look like what I wanted. Also the tracking app is absolute garbage.

Package was not delivered properly

Package is open, i toik pics will send them for review product seems broken

I ordered a picture of my two dogs and although the product description states that they remove all accessories from pets unless a request is made to leave them on, West & Willow oddly left accessories on only one of my dogs, but not the other one so the picture looked very inconsistent and weird. I reached out and it took numerous follow ups to get a response from a live person, at which point, to their credit West & Willow did agree to fix the picture to be consistent with their own guidelines, but this process took some time to go through. Unfortunately, weeks later when I received the updated picture, the frame was broken upon opening the package. Based on the time I have already spent dealing with this order, I am just going to chalk this up as a loss because after the first two mistakes I have no confidence that West & Willow can timely fix this issue. This is a disappointment because now I am left with a broken frame for the corrected picture and will likely need to re-frame the picture it at my own expense. Not only that, but I had hoped to order a similar picture for my father of his dog, but after experiencing multiple issues with my order, I can't justify ordering from them again.

All I asked was them to add an apartment number to the label cause I noticed it wasn’t on the address. They kept saying to me that they can’t change anything after 30 min. For a business to not want to help the customer by taking a pen to add the apartment number for a Christmas gift means I won’t be shopping with them again

I would not recommend buying from this company. One of the worst customer service experiences I’ve ever had. It’s an email customer service only, I was lead to believe with the email response I received,I could at least change the shipping address after not being able to cancel, which I understood. Then I got an email saying, “sorry we can’t change anything now, I’m sure they will enjoy the gift”. That person doesn’t live there or have the dog, so it got shipped and I have no idea where it is and I am just out the money. They won’t do anything. Please do not purchase anything from them, I am so disappointed and frustrated by the lack of any customer service they provided.