West & WillowReviews of westandwillow.com

My order says it was delivered at 7:37 on Dec 11, 2022, and it was returned to sender with not explanation. Please advise. Shipment 1Z095Y88YW37305977

I’ve never had such a terrible experience, Truly disheartening especially for a company that is based around creating custom artwork for loved furry friends…… First off I ordered a custom portrait and they mailed me the wrong package. On top of that between the time I ordered my package and received my package I received 45 marketing emails from them….expecting the correct “custom artwork” lol. So I notify the team by some email form because they don’t have a customer support line and I am told it will be take care of, GREAT! Next day I see an email That a new order has taken place and it’s $20+ dollars less because of a sale that they have going on. I ask can I get a rebate for the difference because it’s been two weeks and you sent me the wrong package. No I cannot do that for you is what I got… A week and a half later I get the new art work in and it is the correct portrait but the quality is far worse then the WRONG package I got, same frame and same size!?! They also ask if you want a certain feature to stand out and I asked for the dogs ear to be bent like in the picture and they couldn't even accomplish that… Lol am I being penalized for reaching back about a wrong order? I never write negative reviews, but paying $100 for a tiny portrait of a dog and going through all of these troubles is something that I can’t take on the chin. All I was trying to do is get my girlfriend a nice portrait of her dog and now am not sure if I want to give it to her. Should have gone a different route.

I have yet to receive my order. They redid the order and I haven’t been given new tracking information.

Still waiting on order no email to say when it will come

Get better at the time turn around. I’m updating this. You’ve pushed my Phot out a week and now pushed it out a second week. Possibly not getting here remotely in time…… some of the worst service I’ve ever seen.

I ordered in the beginning of October and still have not received my order. I have contacted support and it takes a very long time to get a response. This has been a very disappointing experience.

I’m STILL waiting for my portraits! I spent so much money and you have not sent it yet. You have the nerve to ask me to review??? I will be complaining on your website for people to about you

I got this as a gift for a friend. When I opened it before giving it to them, I notice that the dog's coat color was wrong and my friends totally agreed.