West & WillowReviews of westandwillow.com

I placed an order November 30, Christmas presents. On Dec 9, I get an email that due to a "system error" the picture was not uploaded. I immediately send the picture again, and my order still says unfulfilled. It has been 5 days I have emailed, FB messaged etc. I have heard nothing back. I would really appreciate you fixing this.

I was contacted one week after purchasing that the photos of my pets weren’t uploaded correctly! That’s super late and I was super disappointed as I thought I had locked down the perfect gift!

My item was wrong twice and I wanted a refund but the company refused to give me one . They just kept pushing the product on me.

I received my photo in the mail. I’ve hung on to it for a few days hoping I would finally see Chief in the piece of art provided, but I don’t see it. Chief suffered from a stroke a few years ago and one ear is lifted higher than the other while one eye is also slightly more squinted than the other. The photo I was sent looks like any other silver lab and shows none of the personal characteristics of our Chief. Would it be possible for you all to try again or refund my purchase? I’d prefer a print that looks like our pup. I know my boyfriend will love it for Christmas, but I’m not sure if you all can return the order in time at this point. Please let me know how you can help. Thank you! Original order from address – ShelliePittman @ gmail.com Date of Experience - Date of order

Do not deal with this vendor. Submitted my order 10/28/22. I followed up three times, promising I would receive my shipping confirmation within 2- 3 days. Each time they apologized for the delay and got the same response. Fast forward to December 12th, and still no order, no follow-up for the delay in the follow-up I did before. I mean, at this rate, I should get my prints for free. Terrible customer service.

Art is not the same quality as what the website shows. States picture will be redone if not satisfied and 100% guarantee refund if not satisfied, but no response to communications or refund request. Not a quality that is acceptable for the wall of our home. Was very excited…now very disappointed.

DO NOT use West & Willow! The worst customer service EVER. I have been dealing with them for over a month now and am still awaiting my items.

I reached out and had no reply. My photos came and looked nothing like my dogs. It’s as if the just took a general picture of my dogs breed and sent that instead. Both dogs look incredible sad with big sad eyes. My girls begged me not to give it to my husband as a Christmas gift. They felt it would make him sad. What a waste of time and money. They look nothing like the advertised pictures.