West & WillowReviews of westandwillow.com

Absolutely terrible experience. I placed my original order on November 23, 2022 and purchased the “Skip the Line” option with it. On December 3, 2022 I emailed asking for an update on my order and was told I should receive a tracking information in 2-3 days. I followed up again on December 8, 2022 as I had not received any information on my order yet. I was told that they were looking into what the issue was. I reached out again on December 13, 2022 as I still had no information on my order. On December 14, 2022 I woke up with an email saying my order was successfully placed (again) under a new order #. I read amazing reviews prior to placing an order and now it’s been close to a month since my original order and I have absolutely no idea where my original shipment is. They replaced the order which means I may have to wait another month for it now? On top of that, no one is responding to my emails. Just a very bad experience overall. Would not recommend to anyone. I’m sure there are more reliable options on Etsy.

Terrible customer service. They tried to force me into an order. I attempted to cancel an hour after making it. Overpriced and I had to threaten them with canceling the charge in my card to get them to cancel my order. I will never order from them again

I made the mistake of ordering a second time after they messed up the first time. I wanted to send a second photo to be sure the color of one of the pups was correct . I emailed PRIOR to my order . They got back to me AFTER I placed an order and said I was too late to change anything?!?! If my print was already done then let me see it . Of course it’s not done, hasn’t even been started , but they will send it out when done and make changes if needed - RIDICULOUS- never again !!

Was disappointed with first portrait, offered to pay for a redo, 2 weeks later they refuse to make another even if I pay for it! Horrible experience.

I placed an order a month ago and cannot get any information from you on the status of my order. I have emailed three times and had only response saying you would look into it.

No order confirmation number. No shipping tracking after 8 days of order placement.

Way too many ads, no opportunity to view the image proof before it was mailed off, had to but the $10 digital image, but still haven’t received a copy. Which there was an option to submit multiple photos to help produce the most accurate image of our pet that’s passed away. Would not recommend and if the portrait turn out awful I will be requesting a refund.

Awful company. Stated that refunds could only be issued 30 minutes or less after ordering. What a JOKE. Had to open a dispute with my bank regarding the charge. They charge $65 for what other companies will do for $10. Customer service is horrible and refuse to actually answer questions. I wouldn’t recommend this company to anyone.