West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

Showing 2,455 reviews with 1 star · Clear filters

Albert A.
Dec 6, 2025
Received a double order of the prints I…
Received a double order of the prints I ordered, charged twice, cannot talk to anyone because the phone number listed on my credit card statement is NOT in service. Have texted Support numerous times with no result for the customer to be refunded!
Response from West & WillowDec 8, 2025
Hello Albert, We’re very sorry for the confusion and understand how frustrating this must be. One of our team members is currently engaged with you and working to resolve the issue. Thank you for your patience.
Mary-Frances L.
Dec 6, 2025
Disappointed
Just received my picture the frame has come apart on two corners.
Response from West & WillowDec 8, 2025
Hello Mary-Frances, Oh no, we’re so sorry your frame arrived like that. That’s definitely not the quality we want for you. We’ve just sent you an email to help sort this out and make it right. 💛
BE
Dec 5, 2025
I have gotten an order confirmation but…
I have gotten an order confirmation but nothing else in the 7 day window but I am being asked to rate the experience with no product.
Response from West & WillowDec 8, 2025
Hello BE, We’re very sorry for the delay and understand how frustrating that must be. One of our team members is currently working on your order and will be in touch with an update shortly. Thank you for your patience, and we truly appreciate you bringing this to our attention.
Amy S.
Dec 5, 2025
lack of communication
I placed an order on 11/14 and have yet to receive an update. No follow up email within the 4- 7 business days as stated on website.
Response from West & WillowDec 8, 2025
Hello Amy, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
mike
Dec 5, 2025
The item was suppose to go to another…
The item was suppose to go to another address. I specifically contacted customer service via email with the issue about the correct shipping address and west and willow assured me it was no problem. The gift still was sent to my home address and thus ruining the surprise for my wife.
Response from West & WillowDec 8, 2025
Hello Mike, We understand — thank you for letting us know, and we’re truly sorry again for the inconvenience and the spoiled surprise. We appreciate your feedback and will use it to help prevent this from happening in the future.
D. M.
Dec 3, 2025
Proceed with Caution
I placed an order with West and Willow almost a month ago and still have not received my order. After emailing to inquire about the delay, I was told that it was in the "fulfillment" stage and that I would receive an email when it shipped. Still nothing. In response to West and Willow’s reply, this has NOT been sorted out. I placed my order on November 8th, and today, December 8th marks one month without receiving my order.
Response from West & WillowDec 8, 2025
Hello D. Murphey, Please accept our sincere apologies for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Louise S.
Dec 3, 2025
I just received my order and the dog is Koda
I just received my order and the dog only fills half the page leaving a huge white space . I wanted to put both pictures next to each other and they don’t match . The photo only shows the head not the neck or body . I can’t believe this has happened as the one I got last year was perfect . I am disappointed as I can’t give this to them . Can you possibly redo the photo or can I get a refund ? Regards Louise
Response from West & WillowDec 8, 2025
Hello Louise, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Katie
Dec 3, 2025
The product looked nothing like the…
The product looked nothing like the photo. For the cost, I was very disappointed
Response from West & WillowDec 8, 2025
Hello Katie, I’m really sorry to hear you were disappointed with your recent order. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

Received a double order of the prints I…

Disappointed

I have gotten an order confirmation but…

lack of communication

The item was suppose to go to another…

Proceed with Caution

I just received my order and the dog is Koda

The product looked nothing like the…

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Received a double order of the prints I…

Disappointed

I have gotten an order confirmation but…

lack of communication

The item was suppose to go to another…

Proceed with Caution

I just received my order and the dog is Koda

The product looked nothing like the…