West & WillowReviews of westandwillow.com

I received an email on Wednesday (12/14) @5am informing me that due to a system error I needed to re-upload the photos of my pets. Now, I placed my $153 order with the expectation that it was going to be here before Christmas, and I find it difficult that I was not able to call anyone to get the issue resolved immediately. I am willing to change the review if contacted to get an update on my order delivery time or a discount/refunded amount.

It would have been helpful to have viewed the item before it was shipped. Finished product does not look like the photo. The cat is a classic Himalayan but doesn’t appear so in the finished product.

First off the blanket came in the wrong colour. I ordered holiday red and it can in white. The quality of the blanket and the picture was horrific. I cannot give that to anyone as a gift. I’m beyond disappointed. Please contact me so we can resolve this please.

Sent the wrong item and it was damaged. Has taken over a month to process my refund and re order.

Not good- I ordered a digital gift card and they charged me without asking to whom it was being sent to. They sent receipt and have not sent gift card.

I never received a digital file of my artwork. I have emailed 3 times regarding shipping / the digital file and haven't received a single email back. The idea and product is great, but the responsiveness needs improvement.

Wrong artwork!!! I received a picture of someone else’s dog and there is no way to speak to an actual person to get this corrected. Just an email address and a form to complete to report the issue. And then I have to wait at least another 48hrs for a response. Extremely disappointed.

Been three weeks and still hasn’t even been shipped No updates this is a joke