West & WillowReviews of westandwillow.com

My original pictures weren’t right, but they had great customer service and fixed them. Highly recommend, love them so much!

Fast response to my questions, awaiting my order and will provide an updated review for my whole experience. Thanks!

Customer service was good - though, with a product like this - offering 10% on next order is a bit.... mute. Still waiting on order although i selected the $12-15 "speedy" option. Other than that - no complaints. Will update again once order received.

There should be like a preview of the picture.

My picture is super cute. However, they had misspelled my dog's name. I contacted them right away and they responded promptly and are shipping me a new one with the correct name. The customer care team is very friendly and quick to reply to inquires or issues.

Awesome website! User friendly.

At first was not happy with my picture. But west and willow agreed to do me another one free of charge and I am now delighted. Thanks west and willow and also thanks for your great customer service.

Overall the ordering process was very smooth. But there are a couple of suggestion I would like to make that I believe could improve overall user experience. One is related to gift purchases and another to the referral reward program. 1. The product I bought was in memory of a pet and a gift for my mother. I am having the product ship directly to her home. A very simple but valuable part is missing - a personal note to the receiver. I think it would make her experience of receiving and opening the framed portrait of her beloved Pepper just a little more special with a few words from me in the box too. 2. A friend referred me to West and Willow awhile ago. I noticed she could receive $ back if she signed up and sent me an official message. However, we could not get this to cooperate over multiple attempts. In the end I was not able to elect her for the referral reward. My constructive suggestion: have a system for people to enter into a database when they purchase one of your wonderful products. Then, the friend who was referred can easily type their name when checking out in a box that is labeled something like "who referred you?" and it auto populates for them to choose their friend whom deserves the proper recognition. If you could, please contact me and I will provide you the information of my friend to recognize her for referring me. Thank you! I look forward to receiving the product.