West & WillowReviews of westandwillow.com

Response from West & WillowDec 22, 2022

Hi Camarillo, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.

Response from West & WillowDec 22, 2022

Hello Lesley, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowDec 22, 2022

Hi Nadine, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.

Response from West & WillowDec 22, 2022

Hello Marie, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back wtoith us at your earliest convenience.

Response from West & WillowDec 20, 2022

Hi Lisa, We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted.

Response from West & WillowDec 20, 2022

Hello Michael, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowDec 20, 2022

Hi Laura, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.

Response from West & WillowDec 20, 2022

Hi Jasmin, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email, and hope to resolve it promptly and accurately.