West & WillowReviews of westandwillow.com

I received a reply yesterday from West & Willow Support Team saying they would redo my pictures if I would fill out a form. It’s a little late since Christmas is this week! Twice they told me they would give me the discount that I tried to use when I ordered. Now I receive this email from you saying West & Willow don’t have a record of my account….UNBELIEVABLE! This company is a ripoff!

No update on order. Been a week. And paid extra for front of line.

I have not received any updates on my order. I have no idea when it will be ready or if the images I provided were high enough quality.

I ordered this in the 9th of December. No updates! No information on when I will be receiving this? Don’t know if I’ll be getting this before Christmas! Very upset and concerned that I won’t get this on time! You should have told people how long this would take before they purchased their picture for a Christmas present! No, I would not recommend this company!

Im upset with this experience. You should definitely be displaying your confirmation times ahead of making the purchase. I needed this for Christmas, not 4 weeks later. If you did display it, it was not clear enough in the application. Now I’m going to cancel the order similar to many others I’m sure.

I haven’t had any confirmation on the the item at all. Haven’t seen a mock up nor do I have a delivery date.

I can never get a straight direct answer to my wxact questions. No one directly addresses my frustration. No one seems to care that I have ordered my prints in October and still have not received them. I get generic responses that do not seem at all apologetic, answer my specific question or let me know what can be done to facilitate their arrival given they are so late. Worst service I have had. I have no recourse to speak to an actual human on the phone as there is no telephone number. I have sent multiple emails.

I ordered a print on December 2, they didn't even log my order until December 5. Then I received an email with shipping information December 14, but it hasn't been received by UPS yet. So there is still no date of expected shipping. Today I received an email asking if I would like a digital copy for the price of $14. I paid for it and received an email that it would be sent in two to three weeks. Why does it require weeks to send a digital file of something that has already been completed? At the same time, I keep being asked to fill out these surveys about my experience and i have not received my picture yet - so how would I possibly do that competently. I would definitely never recommend this to anyone.