West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Annoyed in T.
They do a great job at selling things, I can’t speak to the quality of the products since despite spending nearly $200 dating back three weeks, I have nothing to show for it, not even the digital download print. But if I want a trial for Harry’s Razors, I’m set.
Response from West & WillowDec 24, 2022
Hi there, We are very sorry for the confusion. Upon checking, your order is on its way! Please check your email for the tracking details.
KC M.
I am very disappointed with how slow the process is to receive the items. It has been ready to ship for over 2 weeks now. No date for delivery either. I would NEVER recommend this product to anyone. Way too expensive for how bad the service is. Very disappointed.
Response from West & WillowDec 24, 2022
Hi KC, We are sorry for the confusion. Upon checking, your order had already been delivered. Please check your email for more information.
Allison F.
I have not received my product. Either the review is too early or you messed up my order.
Response from West & WillowDec 24, 2022
Hi Allison, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
Jane E.
No notification was given that this would not be here in time for Christmas. No correspondence has been responded to.
Response from West & WillowDec 24, 2022
Hi Jane, We are sorry about that. Your order is in the fulfillment stage and is ready for transit. Please check your email for more information.
Katie Van L.
If I could give a 0 I would!!!!!! No response after I placed my order and they took my money!!!! No one will respond to me. Buyer beware!! Scammers!!!!!!! DO NOT ORDER FROM WEST & WILLOW!!!!
Response from West & WillowDec 24, 2022
Hi Katie, We are very sorry for the confusion. Upon checking, your order is in the fulfillment stage and ready for transit.
Ali
Horrible customer service. It’s been over 4 months and I still have not received my order. They don’t respond to emails. Would highly recommend never ordering from their company.
Response from West & WillowDec 24, 2022
Hello Alicia, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. Please check your inbox for an email from us. We'll be more than happy to turn this around for you.
Caroline
Quality is terrible for the price. Frame arrived scratched & photo looks nothing like the picture I sent in. Very disappointed!
Response from West & WillowDec 23, 2022
Hi Caroline, We are sorry for the bad experience. Upon checking, your replacement order had already been processed. Please check your email for more information.
Danielle M.
No update on package. No delivery details. I keep emailing people from the company and they tell me they will get back to me and still haven’t received any updates on it. All they keep doing is apologizing.
Response from West & WillowDec 23, 2022
Hi Danielle, Upon checking, your order had already been delivered. Please check your email for more information.
