West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,266 reviews with 4 stars · Clear filters
Katie K.
Everything was really easy to set up, but I still haven't received a confirmation that it is in the works. So timing is a little slow but other than that, it is great!
Response from West & WillowSep 16, 2020
Hello Katie! We are so glad to know that you had no issues placing your order. Though we're concerned about you not getting a confirmation e-mail which is very unusual. We have sent you an e-mail about this. Kindly check your junk or spam folder.
Pat S.
I wish we could see a mock up. I didn’t have a great picture to use, it’s a surprise. I hope it turns out. Love the idea of West & Willow.
Response from West & WillowSep 11, 2020
Hi Pat! Thank you for the feedback! I understand that you want to get a good view of the illustration. For now, we don't have a system for this yet. It is still something that we are working on. Please check with us in the future! 👍🏼
Allison K.
Been wanting a picture of my pets for a while. I love the graphic quality of the print and hate that I had to trim it to fit in my frame. Because it was so expensive, I hated to do that.
Response from West & WillowSep 11, 2020
Hi Allison! We always aim for 100% customer satisfaction! We have sent you an e-mail to resolve this.
Mer
Alt forløb som det skulle. Der var lang ventetid 3 uger ca. Billedet af min hund passer perfekt med animationen. Til gengæld er det dårligt materiale plakaten bliver printet på. Ødelægger lidt designet...
Erin
Super easy, I just wish I could see a preview of my order with the photo I chose.
Response from West & WillowSep 11, 2020
Hi Erin! We understand your concern! We are still working on making some internal changes based on your recommendations. 👍🏼
Lisa R.
Simple to use ordering. Since I haven’t seen product yet can’t see how all goes. Everything was straightforward and guidelines were clear for photo choices. Only question was if code was used for the Labor Day 40% off.
Response from West & WillowSep 9, 2020
Hello Lisa! Thank you so much for the feedback! The good news is, the up to 40% off is automatically applied to any orders. No code needed. 😊
Brianne
Great designed website and aesthetics, Wish we could easily edit order within cart but when I'd click on it, I'd have to start over. Otherwise, excited to get my cute pet art! <3
Response from West & WillowSep 9, 2020
Hi Brianne! We'll definitely take this suggestion to make things easier in the future! Thank you so much for the feedback!
tracery
Love the idea of this and very easy to upload photos and navigate site- I will update once I receive prints- Only issue I have is they advertised 40% off when the prints clearly weren’t- however they did offer me an additional 11% off when I called it out which was nice.
Response from West & WillowSep 9, 2020
Hi Tracery! We are so sorry for the confusion. Our items are up to 40% off, and will be automatically applied to existing orders. Please feel free to reach us out at [email protected] if you need anything else. Have a great day!
